Hello everyone So we have like 10 shared mailboxs and none of them are syncing itself. Other users who are in shared mailbox group have no problem.
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If you right click on the shared mailbox and go into Properties or Data File Properties depending on your version of outlook.
Shared mailbox not syncing between users. Hi one user every morning cannot see new mails from shared mailbox. The mailbox will now start to sync as it should. There is a Folder Size button that appears.
Right-click on your main account and select Data file properties Advanced click on Add and type the email address of the shared mailbox. The shared mailbox wills top receiving mail for some users others it will not send it leaves the messages in the outbox others will delete or move certain messages but when they do this others cannot see that this has been done and will see the deletedmoved messages still in the INBOX. Try to remove the users Full Access permission of the shared mailbox which cant sync then re-assign the Full Access permission to this user and check it works properly.
This way users can still drag and drop between the 2 of them and only one is slow but we can see all folders in an instant. And in the inbo. If it did not then well create a new profile for you and test that.
Do the folders show up in that list. Generally the shared mailbox should automatically come up when a user configures its account in Outlook. Nov 9 2020 2 I have the same problem and after several hours of.
Take note of Use cached exchange Mode this might take up a lot of disk space in the user profile disk or on C depending on setup and environment. Recreate the profile with the shared mailbox configured in Online. Uncheck the option to download shared folders And after weve tested to see if that solved the problem ie.
Also if a you can and havent have one of the users. If I move some mails from inbox to another folder in the shared mailbox Id have to go to it and click the update folder button. Mail from user mailbox works ok.
Its working for now and the 4 users agree to give this a try. Im using Outlook 2016 and it is in here the issue is. Exchange is in cached mode and download shared folders check box is on.
But when i look under User Sync Sync O365 users with 3CX Extension i can see the Shared Mailbox. If I deselect and reselect the calendar is does not force a sync for user A. And two things to try in this order.
One Mailbox isnt a mailbox anymore and the other is a Exchange Kiosk Mailbox. If its coming in an Online web App but not visible in Outlook desktop App then this would probably due to server-level problems. Keep the user mailbox cached like it was set up and add another acocunt to the same profile with the shared mailbox without cache.
What can i do to resolve the problem. So the folders may just force a sync when you select and deselect for user B. Probably the OST file size is a bit too large.
I tested with a different user in the environment and her shared folders synchronization times were in real time for the same users we tested with with user A but she does not leave the calendars also selected like user A. Whether or not your phone is connected through your computer. Forum User Joined Nov 4 2020 Messages 1 Reaction score 0.
Another day in paradise p. Otherwise the Outlook will give you an error message the folder you selected is not available.
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